1. What are the main features of CIMB Clicks Mobile App?
The CIMB Clicks Mobile App provides a better experience for your favourite banking transactions:
- A simple interface that you can navigate easily through the bottom bar and quick shortcuts.
- Quick access for you to view accounts and transaction history.
- Fewer steps for your transfers and payments.
It's only our first step. We will be polling you to find out more about what you love to have.
2. Will I need to set up Face ID, Touch ID, Biometric ID, and Digital Token when I update to the new CIMB Clicks Mobile App?
Biometric ID and Digital Token will be ported over automatically. There is no need for the user to re-set up unless he/she deleted and reinstalled the app.
3. Why can’t I use my digital token immediately?
We have a 12-hour cooling-off period to protect you and our other customers from phishing scams. It is one of the measures introduced by the Monetary Authority of Singapore (MAS) and the Association of Banks in Singapore (ABS). However, you can continue to log in and perform your banking transactions with SMS One-time Password (OTP) or with the physical token security device (if you have one).
4. Can I use my physical token security device after I set up digital token?
Your security device will be disabled when digital token is activated. Your security device will remain usable during the 12-hour of cooling-off after setting up digital token.
5. Are there any charges for CIMB Clicks Mobile App?
No. It’s free of charge. However, certain banking services like making a telegraphic transfer or cashier order will incur fees.
6. How many devices can I use CIMB Clicks Mobile App?
You may use the CIMB Clicks Mobile App on as many devices as you want. For security purposes, do note that you can only set up Face ID, Touch ID, Biometric ID, and Digital Token on one device. Settings on your previous device will be removed once you've set up the new device.
7. What should I do if I forgot my username or password?
Instantly retrieve your username or reset your password with Singpass Face Verification or ATM/Credit Card and PIN, which is safer and more convenient than before. Do ensure your mobile number is registered with CIMB before you start.
Alternatively – retrieve your username or reset your password with an activation code. Contact our call centre at (+65) 6333 7777 (9am to 7pm Monday to Sunday) to request for an activation code.
8. What should I do if I have too many invalid logins?
The security of your account is important to us. After three unsuccessful login attempts, your access to Clicks will be locked to safeguard your account from any unauthorised access. 3 unsuccessful attempts of entering a One-time Password (OTP) via SMS or Token will also lock you out.
To request to unlock your account, you can now use Singpass Face Verification or ATM/Credit Card and PIN to unlock access instantly.
Alternatively, contact our call centre at (+65) 6333 7777 (9am to 7pm Monday to Sunday).
9. Why am I seeing “We detected potentially unauthorised screen sharing on your device” when I use CIMB Clicks Mobile App?
You might be sharing your mobile screens with scammers unknowingly. This may allow the scammers to take control of your devices and compromise your banking information. We limit your access to CIMB Clicks Mobile App and prompt you if you are screen-sharing or screen-mirroring. While this measure may add a bit of friction to your app experience, we find it necessary to ensure secure digital transactions.
10. Why am I seeing “We detected app(s) that may be unsafe to CIMB Clicks”?
Your device is either rooted or has risky sideloaded apps with malware that you might have unknowingly installed. We limit your access to CIMB Clicks Mobile App when your device is compromised, or your apps have risky permission settings. The app names will be displayed allowing you to take the necessary next steps. Do seek assistance from your device manufacturer and also immediately disable your access to CIMB Clicks Online Banking and Mobile App.
11. What should I do if I have a suspicion that my account is compromised or scammed?
Immediately disable your Access to CIMB Clicks Online Banking and Mobile App with our “Stop loss from scam” feature available on Clicks Mobile App or Online Banking with Singpass login or ATM/Credit Card and PIN. Call us immediately at +65 6333 6666 (supported 24 hours) and make a police report. We’ll help you with the next steps.
12. I have more questions on the features on CIMB Clicks Mobile App.
You can find more questions and answers here.
